I. Product Supply and Price
1. ChatRobotic is committed to providing customers with a diverse selection of drone products. The specific models, specifications, technical parameters, and appearance of the products shall be subject to the display on the company's official website (https://www.chatrobotic.com/) or in product promotional materials.
2. Product prices will be determined based on factors such as different models, configurations, and market supply and demand conditions, and will be clearly marked on the official website or in sales quotations. Prices are denominated in US dollars ($) and are inclusive of taxes unless otherwise stated.
II. Orders and Payment
1. Customers can place orders online through the company's official website or contact ChatRobotic's sales representatives and submit orders in writing (including via email). Orders should clearly specify necessary information such as the product model, quantity, shipping address, contact person, and contact information.
2. Upon receiving a customer's order, ChatRobotic will review and confirm the order information. Once the order is confirmed as valid, the company will send an order confirmation notice to the customer, which includes details such as the order number, estimated shipping date, payment method, and amount.
3. Customers are required to complete the payment within the specified time according to the requirements in the order confirmation notice. Payment methods include, but are not limited to, credit card payment, bank transfer, and online payment platforms. If the customer fails to make the payment on time, ChatRobotic has the right to cancel the order and reserves the right to pursue the customer's liability for breach of contract.
III. Shipping and Delivery
1. ChatRobotic will arrange shipping based on the order priority and inventory situation after receiving the full payment from the customer. The estimated shipping date will be informed to the customer in the order confirmation notice. However, due to force majeure or other unforeseeable and unavoidable reasons, the shipping time may be delayed, and the company will promptly notify the customer and provide a reasonable explanation.
2. The company will select appropriate logistics partners for product delivery, and the delivery scope covers most regions around the world. The delivery cost will be calculated based on factors such as the customer's shipping address, the weight, and volume of the order, and will be clearly shown in the order confirmation notice. Customers can choose different delivery service levels when placing an order, such as standard delivery or expedited delivery. The corresponding delivery costs and delivery times will vary accordingly.
3. After the product is shipped, ChatRobotic will provide logistics tracking information to the customer so that the customer can check the transportation status of the product at any time. When receiving the product, the customer should carefully check whether the packaging of the product is intact. In case of any damage or abnormality, the customer should promptly contact the logistics company and notify ChatRobotic.
IV. Product Inspection and Quality Assurance
1. Customers should conduct an inspection within a reasonable time after receiving the product. The inspection content includes whether the product model, quantity, appearance, accessories, and functions are consistent with the order, and whether there are any quality problems with the product. If any discrepancies or quality problems are found, the customer should immediately stop using the product and contact ChatRobotic's customer service department within 7 working days, providing relevant photos, videos, or other proof materials for the company to verify and handle.
2. ChatRobotic provides a certain period of quality assurance for the drones it sells. The specific warranty period varies depending on different product models and components, generally ranging from 12 months to 24 months from the date when the customer purchases the product. During the warranty period, if the product has quality problems caused by non-human factors, the company will be responsible for free repair or replacement of faulty components, excluding damages caused by improper use by the customer, unauthorized modifications, natural disasters, or other force majeure factors.
3. For products beyond the warranty period, ChatRobotic will still provide paid repair services. Customers need to bear the corresponding repair costs, including parts costs, labor costs, and transportation costs. After receiving the customer's repair application, the company will conduct inspection and evaluation on the product and provide the customer with a detailed repair quotation. After the customer confirms the repair quotation, the company will arrange the repair work and send the product back to the customer after the repair is completed.
V. After-sales Service
1. ChatRobotic has a professional customer service team to provide customers with comprehensive after-sales service support. Customers can contact the company at any time via phone, email, or online customer service if they encounter any problems during the use of the product or need technical consultation. The customer service team will do its best to answer questions and provide solutions for customers.
2. The company will regularly release software upgrade information and operation guides for products on the official website. Customers can download and install software upgrade packages by themselves to improve the performance and functions of the products. For some complex software upgrade or operation problems, the company will provide remote assistance or on-site training services to ensure that customers can use the products correctly.
3. In addition to quality assurance and after-sales service, ChatRobotic also provides value-added services for customers, such as drone insurance recommendations, discounts on flight training courses, and discounts on accessory purchases, to meet the different needs of customers and enhance their user experience.
VI. Intellectual Property and Confidentiality Clauses
1. Customers acknowledge that ChatRobotic enjoys intellectual property rights over the drones it sells and their related technologies, software, documents, etc., including but not limited to patent rights, trademark rights, and copyrights. Without the written permission of ChatRobotic, customers are not allowed to conduct reverse engineering, imitation, modification, rental, sale, or otherwise infringe upon the company's intellectual property rights.
2. During the transaction process, both parties may have access to each other's trade secrets, technical secrets, customer information, and other sensitive materials. Both parties should strictly abide by their confidentiality obligations and shall not disclose or use these confidential information to any third party without the written consent of the other party. The confidentiality period starts from the effective date of these sales terms and lasts until the confidential information is legally disclosed or both parties lift the confidentiality obligation in writing.
VII. Return and Exchange Policy
1. Under the following conditions, customers can apply for return or exchange within 14 days after receiving the product:
1. The product has not been used and the original packaging remains intact with all accessories complete;
2. The product has no artificial damage or quality problems;
3. The customer provides a valid purchase voucher.
2. When applying for return or exchange, the customer should first contact ChatRobotic's customer service department, fill in the return or exchange application form, and send the product back to the designated address as required by the company. After receiving the returned product and verifying that it is qualified, the company will handle the refund or exchange procedures for the customer. The refund will be returned in the original payment method of the customer. If the refund method changes due to the customer's reasons, the costs arising therefrom shall be borne by the customer.
3. If the reason for the customer's application for return or exchange is a quality problem of the product, ChatRobotic will bear the round-trip transportation costs; if the return or exchange is caused by the customer's personal reasons, the customer needs to bear the round-trip transportation costs and other possible costs, such as product packaging damage costs and parts missing costs.
VIII. Liability for Breach of Contract
1. If ChatRobotic fails to ship the product at the time agreed in the order confirmation notice, or if the delivered product has quality problems and fails to be resolved within a reasonable period, the company will bear the corresponding liability for breach of contract, including but not limited to paying liquidated damages to the customer at a certain percentage of the amount already paid by the customer, or providing free product upgrades, extending the warranty period, and other compensatory measures for the customer.
2. If the customer fails to perform obligations such as payment, inspection, and confidentiality as agreed in these sales terms, or violates the intellectual property clause by using or infringing upon the company's intellectual property rights without authorization, the customer will bear the liability for breach of contract, including but not limited to paying liquidated damages, compensating the company for losses suffered thereby, and stopping the infringing behavior. If the customer's breach of contract causes losses to third parties, the customer shall also bear the corresponding liability for compensation.
IX. Dispute Resolution
1. The interpretation and implementation of these sales terms shall be governed by the laws of [specific country or region].
2. If disputes arise during the performance of these sales terms between the two parties, they shall first be resolved through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the court having jurisdiction.
X. Other Clauses
1. These sales terms shall come into effect from the date when the customer places an order and the order is confirmed by ChatRobotic and sh
2. ChatRobotic has the right to revise these sales terms according to factors such as market changes, adjustments in laws and regulations, or the company's business strategy, and will publish the revised terms on the official website. The revised terms shall come into effect from the date of publication. If the customer continues to place orders to purchase products after the terms are revised, it shall be deemed that the customer accepts the revised sales terms.
3. For other matters not covered by these sales terms, the two parties may negotiate separately and sign a supplementary agreement, which shall have the same legal effect as these sales terms.
