1. Introduction
ChatRobotic is committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our services, including our website (https://www.chatrobotic.com/) and related drone products and applications.
2. Information We Collect
2.1 Personal Information
• When you register an account with us, we may collect your name, email address, contact number, and password.
• If you make a purchase, we will collect payment-related information such as credit card details or bank transfer information. This information is securely processed and stored to complete the transaction.
• Information you provide in customer support inquiries or feedback forms, including details about your experiences with our products and any issues you report.
2.2 Usage Information
• We collect data about how you use our website and applications, such as the pages you visit, the features you use, the time and date of your visits, and your IP address. This helps us understand user behavior and improve our services.
• Logs of your interactions with our drones, including flight data (such as flight paths, altitude, speed, and duration), battery usage, and any error messages or system notifications. This data is used for product performance analysis and to provide you with better technical support.
2.3 Device and Technical Information
• Information about the device you use to access our services, such as the device type, operating system, browser type and version, and unique device identifiers. This is necessary for ensuring compatibility and optimizing the user experience.
• Information about the drone you own or use, including its model, serial number, firmware version, and any connected accessories. This helps us identify and troubleshoot issues specific to your device.
3. How We Use Your Information
3.1 Provide and Improve Services
• We use your personal information to create and manage your account, process your orders, and provide customer support.
• Usage and device information is analyzed to improve the functionality and performance of our website, applications, and drones. We may use this data to develop new features, fix bugs, and enhance the overall user experience.
3.2 Marketing and Communication
• With your consent, we may send you promotional emails or messages about our new products, special offers, and events. You can opt out of these communications at any time.
• We may use your contact information to conduct market research and surveys to better understand your needs and preferences, which in turn helps us tailor our services and marketing strategies.
3.3 Legal and Safety Purposes
• We may use and disclose your information as required by law, such as in response to a subpoena, court order, or legal request from a government agency.
• In case of a security incident or to protect the safety of our users or the public, we may share information with law enforcement or other relevant authorities.
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
• We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These providers are bound by strict contractual agreements to protect your privacy and use your information only for the purposes we specify.
• For example, payment processors handle your payment details securely to complete transactions, and shipping companies use your address information to deliver your purchased products.
4.2 Business Partners
• We may share certain non-personal or aggregated information with our business partners for marketing, advertising, or research purposes. This information does not identify you individually and is used to gain insights into market trends and user behavior.
• For instance, we may share data about the usage patterns of our drones in different regions with a partner who is interested in developing complementary products or services.
4.3 Legal Requirements
• As mentioned earlier, we will disclose your information when required by law or in response to a valid legal request. We will also disclose information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
5. Data Security
• We implement a variety of security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include physical, technical, and administrative safeguards.
• For example, we use secure servers and encryption technologies to protect data during transmission and storage. Our employees are trained in data security best practices and are required to follow strict access controls and confidentiality policies.
6. Your Rights and Choices
6.1 Access and Correction
• You have the right to access the personal information we hold about you and to request corrections or updates if the information is inaccurate. You can contact us through our customer support channels to exercise this right.
• We will respond to your request within a reasonable time and take appropriate action to correct or update your information as needed.
6.2 Opt-Out
• You can opt out of receiving marketing communications from us at any time. You can usually do this by clicking the "unsubscribe" link in the promotional emails we send or by contacting our customer support.
• Even if you opt out of marketing communications, we may still send you important service-related messages, such as order confirmations and account security alerts.
6.3 Data Deletion
• In certain circumstances, you may request the deletion of your personal information. We will evaluate your request and comply with applicable laws and regulations. However, please note that some information may be retained for legal or legitimate business purposes, such as to maintain financial records or comply with warranty obligations.
7. Children's Privacy
• Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children in this age group. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
• We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting a notice on our website or through other appropriate means.
• The updated Privacy Policy will become effective upon posting, and your continued use of our services after the update indicates your acceptance of the new terms.
9. Contact Us
• If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can contact us at [support@chatrobotic.com]. We will do our best to address your concerns and provide you with the necessary information and assistance.
