I. Product Information
1. What different models of drones does ChatRobotic offer?
ChatRobotic provides a variety of drone models. There is the entry-level DroneLite, which is suitable for beginners. It is easy to operate and reasonably priced. There is also the professional-level DronePro, which has higher flight performance, a longer battery life, and more powerful shooting functions, capable of meeting the needs of professional fields such as film and television production and surveying and mapping. In addition, there are models designed for specific industry applications, like DroneAgri used in agricultural plant protection, equipped with professional pesticide spraying and farmland monitoring systems.
2. How long is the battery life of the drones?
The battery life varies depending on the model. Generally speaking, the entry-level DroneLite has a battery life of about 15 - 20 minutes, which is suitable for short entertainment flights and simple shooting tasks. The professional-level DronePro can reach a battery life of 30 - 45 minutes and can meet the requirements of longer operation tasks. For drones like DroneAgri used in the agricultural field, since they mainly operate in specific areas and can be quickly recharged or have their batteries replaced, the battery life can be flexibly adjusted according to the actual operation situation. Usually, the single-operation battery life is about 20 - 30 minutes.
II. Purchase-related Questions
1. How can I purchase ChatRobotic drones?
You can make an online purchase through our official website (https://www.chatrobotic.com/). On the website, you can browse different models of drone products, view detailed product information and prices, add the products you like to the shopping cart, and then complete the order filling and payment process according to the prompts. We accept multiple payment methods, including credit card payment, bank transfer, etc. Additionally, you can also contact our authorized dealers to make a purchase. You can check the addresses and contact information of the nearest dealers on our official website.
2. Do the purchased drones come with accessories?
When you purchase a drone, some basic accessories are usually included, such as a charger, spare batteries (for some models), a remote control, propellers, etc., to ensure that you can use the drone normally. For some models designed for specific applications, like DroneAgri, corresponding agricultural plant protection accessories will also be equipped, such as pesticide spraying devices, soil moisture sensors, etc. However, some additional accessories, such as professional camera lenses, spare memory cards, and drone carrying cases, can be purchased separately according to your needs.
III. Operation-related Questions
1. Is it difficult to operate the drones? Are they easy for beginners to get started with?
Our drones are designed with the needs of different user groups in mind. For beginners, the entry-level model like DroneLite is relatively easy to operate. It comes with a simple and understandable operation manual and tutorial videos. Through simple learning, you can master the basic takeoff, landing, hovering, and simple flight controls. Moreover, we also provide a simulated flight training software on our official website. You can practice on it before the actual flight to get familiar with the operation feel. Although the professional-level drones have more complex functions, they also offer a wealth of automated flight modes, such as one-click return, automatic flight path planning, etc. After certain training and practice, you can also operate them proficiently.
2. How can I conduct drone flight training?
Besides the simulated flight training software mentioned above on our official website, we also recommend that beginners conduct actual flight training in open, safe areas that comply with local regulations. You can start with simple takeoff, landing, and short-distance flights and gradually master flight skills. For users who wish to learn more advanced drone control skills, we have cooperated with professional drone training schools or institutions. You can sign up for their training courses to learn more advanced flight skills, emergency handling methods, and relevant laws and regulations.
IV. Technical Support and After-sales Service
1. If the drone malfunctions during use, how can I get technical support?
If you encounter a malfunction during use, you can first refer to the troubleshooting guide in the product manual to see if you can solve the problem by yourself. If the problem remains unresolved, you can contact our customer service team through our official website, providing information such as the drone model and a description of the malfunction. Our technicians will provide you with remote technical support and guide you through troubleshooting and repair. If necessary, we can also arrange for the drone to be sent back to our repair center for repair.
2. What is the warranty policy for drones?
ChatRobotic drones come with a certain period of warranty service. Generally, the whole machine has a warranty period of 12 months, and some key components, such as motors and flight control systems, may have a longer warranty period, which can reach 18 - 24 months. During the warranty period, if the drone has quality problems caused by non-human factors, we will repair or replace the faulty components for you free of charge. However, it should be noted that damages caused by improper user operation, unauthorized modifications, natural disasters, and other force majeure factors are not covered by the warranty.
V. Laws, Regulations and Safety
1. What laws and regulations should be followed when using ChatRobotic drones?
When using drones, you must first comply with local aviation management regulations. For example, in most areas, you need to fly below the specified altitude and usually stay away from prohibited flight areas such as airports and military facilities. Different regions also have different requirements for drone flight permits, registration, etc. For example, in some areas, drones weighing more than a certain standard (such as 250 grams) need to be registered. When using drones for commercial applications, such as using drone photography for advertising production and agricultural plant protection services, additional procedures such as obtaining a commercial operation license may be required. You must understand and comply with local relevant laws and regulations before using drones.
2. How can the safety of drone flights be ensured?
To ensure flight safety, before each flight, you need to conduct a comprehensive inspection of the drone, including battery power, propeller condition, and whether the connections of each component are firm. Choose a suitable flight site and avoid flying in crowded areas, areas with many buildings, or in bad weather conditions (such as strong winds, heavy rain, etc.). During the flight, always pay attention to the flight status of the drone and the surrounding environment, and keep visual contact with the drone (fly within the visible range). In addition, use the drone's safety features as required, such as setting an appropriate flight altitude limit and turning on the obstacle avoidance function (if the drone has one).
